Chatbots in Education: The Potential of Interacly AI by Interacly AI

The latest chatbot models have showcased remarkable capabilities in natural language processing and generation. Additional research is required to investigate the role and potential of these newer chatbots in the field of education. Therefore, our paper focuses on reviewing and discussing the findings of these new-generation chatbots’ use in education, including their benefits and challenges from the perspectives of both educators and students. One of the most prominent educational chatbot examples is student support, and for a good reason.

They’re like your tireless team members, always there to chat with visitors, whether it’s the crack of dawn or the dead of night. They don’t just chat; they’re like detectives, figuring out which visitors are just browsing and which ones are hot leads ready to buy. You can foun additiona information about ai customer service and artificial intelligence and NLP. At Kommunicate, we are envisioning a world-beating customer support solution to empower the new era of customer support. This study was supported by the benefits of chatbots in education Excellence project 2023, run at the Faculty of Informatics and Management of the University of Hradec Kralove, Czech Republic. The initial search using this search string generated 110 documents from Scopus and 101 studies from the Web of Science. After applying all inclusion and exclusion criteria and removing duplicates, seven studies were fully analyzed since they covered all inclusion and exclusion criteria.

Chatbot Provides Better Support to Students

They provide a user-friendly interface for tasks such as completing digital forms or automatically filling in data collected during interactions. In addition, chatbots manage and update institutional data, contributing to the overall development and administration of the educational institution. They are paving the way for a future where education is personalized, accessible, and engaging for all learners. As we continue to embrace technological advancements, education chatbots will play a vital role in shaping the future of education, empowering students, educators, and institutions to thrive in the ever-evolving world of learning. For international students, chatbots can provide assistance with visa applications, housing, and other logistical concerns, as well as offer mental health support through referrals and resources. This is especially relevant for countries like Ghana, where student–teacher ratio is high and the provision of timely response and feedback to students is a challenge.

Educational institutions may need to rapidly adapt their policies and practices to guide and support students in using educational chatbots safely and constructively manner (Baidoo-Anu & Owusu Ansah, 2023). Educators and researchers must continue to explore the potential benefits and limitations of this technology to fully realize its potential. The quantitative analysis demonstrates that engaging students with a teaching assistant chatbots positively impacts academic performance. Besides, the comments from the experimental cohort suggest that the student gained understanding and confidence to complete the course which translated in their improved academic performance.

Through intelligent algorithms that refine and learn over time, these bots analyze the learning patterns of students. They then utilize these insights to develop a well-suited and personalized course plan for each individual. Educational chatbots are not only friendly assistants for students but for teachers, too. They help automate all the tedious routine tasks so your instructors can focus on what matters the most – delivering quality education. Teachers can use these bots to keep track of attendance, maintain student performance records (through test scores), send reminders for quizzes, and so on. With 2.79 million students enrolled in online colleges and universities, hundreds of regular course queries are a part of the equation.

Furthermore, another review study by Wollny et al. (2021) explored the pedagogical roles of chatbots, the use of chatbots for mentoring purposes, and their potential to personalize education. Thus, the existing literature review studies have not explicitly concentrated on the application of chatbots for learning English as a foreign language at the tertiary level. Furthermore, the existing literature reviews did not explore models and theoretical frameworks for using chatbots for English language learning and teaching. For implementing AI chatbots for teaching language skills in language classes, policymakers and teachers must come across models and frameworks for getting benefits. In this context, it is important to mention that the present study has also some limitations.

One episode features an interview with Google’s Jeff Dean, who explains how AI can help teachers manage their workloads by analyzing student data and generating reports pinpointing where students need help most often. Educational chatbots can help you know more about the needs of your students through personal interactions and offer them the courses accordingly. The exponential growth of distance and online courses has made it easier to study alongside work commitments, eliminating the need for long commutes or family interruptions. The gist of the exclusion criteria indicates that this study excluded all types of review studies, qualitative studies, and short studies like theoretical studies, conference proceedings, and case studies. It also did not consider non-open access and studies published in databases other than Scopus and Web of Science. Finally, studies published in languages other than English or not dealing with English language teaching and learning at the university level were excluded.

Instant Feedback

With AI chatbots, educators can effortlessly monitor individual progress, while students receive real-time personalized progress reports. This synergy of technology and education is transforming how information is disseminated and absorbed, fostering a more dynamic and adaptable learning environment. Chatbots are computer programs that can simulate human conversations using natural language processing and artificial intelligence.

Thus far, most experiments focused on the short-term use of chatbots for educational purposes. Kuhail et al. note that “Fryer et al. (2017) found that students’ interest in communicating with the chatbot significantly dropped in a longitudinal study. The decline happened between the first and the second tasks suggesting a novelty effect while interacting with the chatbot.

The way AI technology is booming in every sphere of life, the day when quality education will be more easily accessible is not far. By leveraging this valuable feedback, teachers can continuously improve their teaching methods, ensuring that students grasp concepts effectively and ultimately succeed in their academic pursuits. By providing personalized support and guidance, ChatGPT can help you to stay on track and achieve your goals. AI is transforming the student experiences and education industry, and you don’t want to be left behind.

However, there have been contradictory findings related to critical thinking, learning engagement, and motivation. Deng and Yu (2023) found that chatbots had a significant and positive influence on numerous learning-related aspects but they do not significantly improve motivation among students. Contrary, Okonkwo and Ade-Ibijola (Okonkwo & Ade-Ibijola, 2021), as well as (Wollny et al., 2021) find that using chatbots increases students’ motivation. AI-powered software applications called educational chatbots are made to mimic human communication and provide automated educational support using NLP and AI. By responding to questions, offering study aids, and easing administrative work for educational institutions, they improve learning, making it more engaging and effective for both students and teachers. Overall, chatbots can be extremely helpful in designing new models of digital learning.

As the queries are mostly repetitive, a chatbot can easily step in and save all the time this task would be taking. Students are often found entering search queries like ‘do my assignment’ to find an assistant who can help them in completing their assignment or to get a clearer explanation of a specific topic they are struggling with. Overall, a chatbot will make it easier for the students to get information on their assignments, deadlines and important upcoming events. Additionally, it streamlines administrative processes like fee payment, admissions, and parent-teacher meetings.

AI and chatbots have grown commonplace in our daily lives, completing a wide range of activities. As we stand at the threshold of this transformative journey, it’s evident that this is just the beginning. AI’s continuous advancements and refined capabilities promise to drive education into a new era of learning. The potential results of this evolution are poised to be nothing short of remarkable. The best part about chatbots is the quick resolution of problems as well as shortening the cycle of procedures. Their responses are stored for the consultancy to look at and take the standard operating procedure (SOP) further from here.

But during the COVID-19 pandemic, edtech became a true lifeline for education by making it accessible and easy to use despite there being numerous physical restrictions. Today, technologies like conversational AI and natural language processing (NLP) continue to help educators and students world over teach and learn better. Believe it or not, the education sector is now among the top users of chatbots and other smart AI tools like ChatGPT.

They are like friendly companions, lending a helping hand to students, teachers, parents, administrators, and support staff. Students can rely on these chatbots as their personal tutors, providing them with instant answers to their questions, personalized learning resources, and guidance throughout their academic journey. In conclusion, the marriage of AI and education is redefining the educational landscape. AI-driven chatbots are pioneering personalized learning experiences, enabling real-time progress tracking, and paving the way for a new era of education. With platforms like Interacly AI at the forefront, the journey towards a more inclusive and technologically advanced education system is well underway.

Reasons to have Chatbot for Education Industry

Therefore, a chatbot can assess the user’s level of language proficiency within the CEFR framework while conversing naturally with them (Pérez et al., 2020; Wollny et al., 2021; Huang et al., 2022). By integrating interactive surveys and feedback forms within the chatbot interface, you can easily capture data on various aspects of the student experience. The chatbot engages students in a conversation, ensuring their voices are heard and their opinions are documented.

This growth demands that educational institutions offering online learning provide excellent student support alongside it. Queries before, during, and after enrollments must be received efficiently and solved instantly. Chatbots for education deliver intelligent support and provide on-the-spot-solutions to alleviate doubts, provide additional information and strengthen the relationship between students and the institution. The pandemic really forced the education industry to update its teaching style and the results it generated changed the distance learning game completely.

This helped Podar reduce their resolution time by 89% and convert 31% of users into MQLs. The platform is easily accessible and simple to understand, even for those students without technical knowledge. If a student is unable to understand, our in-house experts can help guide them through the process. If the chatbot cannot answer the user’s query, it should provide continuous feedback until the question is answered or connect the user to a human who can answer the question via a live chat function.

Other than that, educational chatbots can also:

They offer students guidance, motivation, and emotional support—elements that AI cannot completely replicate. Addressing these gaps in the existing literature would significantly benefit the field of education. Firstly, further research on the impacts of integrating chatbots can shed light on their long-term sustainability and how their advantages persist over time. This knowledge is crucial for educators and policymakers to make informed decisions about the continued integration of chatbots into educational systems.

During holiday periods, when learners might face difficulties reaching teachers, chatbots become valuable tools for assistance. Furthermore, they aid in conducting assessments, even in courses requiring subjective evaluations. Here chatbots play an important role, as they can track progress, ensuring continuous interaction through personalized content and suggestions.

How to create chatbots for education

In conclusion, chatbots and other forms of AI can provide valuable support and assistance to students and teachers in the education world. However, it is important to recognize the potential drawbacks and limitations of this technology. By understanding both the pros and cons of chatbots, educators can make informed decisions about whether or not to integrate this technology into their classrooms.

This also helps students receive personalised help and feedback according to their individual progress. The implications of the research findings for policymakers and researchers are extensive, shaping the future integration of chatbots in education. The findings emphasize the need to establish guidelines and regulations ensuring the ethical development and deployment of AI chatbots in education. Policies should specifically focus on data privacy, accuracy, and transparency to mitigate potential risks and build trust within the educational community.

Course Selector Chatbot

As for submitting their feedback, students usually opt for online or printed forms whereas the teacher gives spontaneous feedback on the test/assessment conducted. Feedback helps students in identifying the areas they are lacking and requires efforts and similarly, gives the teacher an opportunity to figure out areas they can improve their teaching abilities as well. The introduction of AI to classrooms was overshadowed by other businesses, mainly because of the tad-slower adaptability and acceptance of the education industry to newly introduced technology. By devising a careful and thoughtful strategy to cater to these needs, the bot can provide stepping stones towards effective conversational support. The UK Cabinet Office, in collaboration with GreenShoot Labs, has launched the Ask Jasmine project, an innovative AI chatbot to support young adult career development education. As a step forward, it’s time we deep dive into the practical implementations of AI chatbots in real-life situations.

They can assist kindergarten teachers, college students, and high-profile employees alike. Research suggests that new employees significantly benefit from using chatbots during onboarding. Chatbots provide individual attention, visibility, and personalized feedback new employees need at the beginning of their paths. Automation of information transfer is cost and time efficient and makes the learning efforts more scalable compared to traditional online learning models.

These activities don’t require ethics review and approval (Government of Canada.-Panel on Research Ethics, 2018). In addition, these queries are not linked to any personal information, such as name, email, group, year of studies, etc. Finally, all students gave their consent to participate in the LMS, where this information is published. Students’ ability to interact with instructors, by asking questions, is an essential process of learning that can contribute to enhanced academic performance (Harper et al., 2003; Sandu & Guide, 2019; Vlachopoulos & Makri, 2021). University students in Ghana have inadequate interaction with their course instructors during class sessions. This issue is due to the increase in the student–instructor ratio (Essel et al., 2019), reducing time instructors spend with their students.

Artificially intelligent chatbots do not only facilitate student’s learning process by making it more engaging, short and snappy and interesting but also assist teachers by easing out their teaching processes. Botsify chatbot for Education is dedicated to students, teachers, administrations and the entire education industry across the globe. It can not only help students learn online but teachers can get assistance in the evaluation, grading and student feedback collection.

For example, if someone constantly scores less than 50% in tests and assessments, a bot can be used to curate a study plan (tailored to a slow pace), suggest valuable course materials, and help them identify their weak points. In a globalized business environment, automation of information transfer plays a massive role in improving the efficiency of training and production processes. Learning materials can be prepared in advance, stored, and distributed automatically. Chatbots send learners push notifications as new resources are uploaded and remind them if their tasks remain incomplete. Thus, chatbots improve accessibility to information, and by using a conversational method of knowledge transfer, which is much easier to comprehend and digest, they enhance efficacy and satisfaction with the learning process. Most importantly, chatbots are easy to use as they use intuitive interfaces of popular chat applications.

• Chatbots can help educational institutions in data collection and analysis in various ways.
• The integration of chatbots in education offers benefits such as immediate assistance, quick access to information, enhanced learning outcomes, and improved educational experiences.
• Navigating a college or university campus can sometimes feel overwhelming, with countless resources and services scattered across various locations.
• AI chatbots equipped with sentiment analysis capabilities can play a pivotal role in assisting teachers.
• This chatbot can assist educators in giving a more engaging education by determining each student’s strengths and limitations.

Now, we will explore how bots have effectively been utilized in various educational institutions worldwide. As a result, the chatbot can deliver personalized content, feedback, and exercises, promoting an adaptive learning environment. Unlike a classroom setting where a tutor caters to multiple students at the same time, a chatbot can provide individual attention to each student. These use cases will provide an understanding of how the theoretical constructs of AI chatbots transition into practical scenarios, ultimately helping to realize the tremendous potential they carry. Moreover, bots’ immediate doubt resolution and personalized attention maintain an engaging and adaptive learning atmosphere for students. Moreover, with continuous student interaction, the machine learning model continually improves, making the bot smarter and more efficient.

AI-powered tools boost student connection and cooperation while also acting as a game-changer in educational technology. The COVID-19 pandemic has had a significant influence on youth education and training students. As per the International Labor Organization (ILO), the closure of schools, colleges, and training facilities has harmed more than 70% of young people studying or combining study and employment. So far, the institute has helped more than 10k students, sent over 40k messages and saved 4+ days worth of support that they would have sent answering to these questions manually.

Their interactive and conversational nature enhances student engagement and motivation, making learning more enjoyable and personalized. Overall, students appreciate the capabilities of AI chatbots and find them helpful for their studies and skill development, recognizing that they complement human intelligence rather than replace it. It is evident that chatbot technology has a significant impact on overall learning outcomes. Specifically, chatbots have demonstrated significant enhancements in learning achievement, explicit reasoning, and knowledge retention. The integration of chatbots in education offers benefits such as immediate assistance, quick access to information, enhanced learning outcomes, and improved educational experiences.

She’s an active supporter of new educators and is known as an innovator in STEAM education. As a teaching veteran of more than 12 years, she holds a Master of Education in Educational Leadership, a B.S. In Business Management, an Alternate Route Education Certification, and an endorsement in Gifted Education. Teachers should also encourage students to use chatbots and AI in creative ways and to think outside the box. By doing so, students will be more likely to develop the skills they need to become innovative and creative thinkers.

The school may not have received your financial aid application, or there may be work at the main entrance. In 2019, he shared the findings of a survey with 700 or more students regarding their interaction with Ed, the chatbot. Sixty-three percent indicated they’d like to see chatbots used in all of their classes, and 99 percent said they were satisfied with it. With software like DialogFlow, no coding or prior experience is necessary for a basic, text-based build. However, it is recommended that someone with close knowledge of the content have primary editing access to the chatbot. They build their chatbot with Engati which helped them answer 79% of all queries, passing only the complex ones to live chat agents.

Key features like natural language processing, integration capabilities, and scalability should be on the checklist. The goal is to find a chatbot that not only meets current needs but is also future-proof. Each interaction makes them smarter, ensuring that they continuously evolve to better meet the needs of students and educators. Instead, they support the role of educators in several ways by managing course schedules, conducting automated assignments, developing feedback reports, and so on. If, as a teacher, you train your chatbot for students with the updated syllabus and modules, it can conduct assessments on your behalf. For those instructors who’d appreciate a bit more support, these chatbots can even generate progress reports for your students and update them on their performance.